The following list describes the typical web site procurement process with edot3. The responsibilities of both the Client and edot3 during this process are outlined. The client should ensure that these are fully understood.

* Initial Client Enquiry: The client contacts edot3 with their website requirement information.

* Agree Requirements: A telephone or onsite meeting is held with the client to agree the site specification and requirements. Note that for low cost work onsite meetings will generally not be feasible.

* Estimate Provided: edot3 provides an estimate of the costs for the design and creation of the web site and the time it will take to complete.

* Approval for Work to Commence: The client accepts the estimate, approves the work and is invoiced for 50% (100% for low fee work under £500) of the agreed fee.

* Client Provides Material and Content: The client must provide all agreed written material, information and images before work commences. (If this is wavered then a time schedule will be agreed for the content to be received and must be adhered to. Failure to provide the content by the agreed time will result in the project being cancelled and to restart the project the deposit will be required to be paid again.)

* Work Commences: Upon receipt of payment of the initial deposit invoice edot3 will commence work on the project and upload the developing site to a temporary space on the Internet or on the account it will be live at in offline mode. This will allow the client to view and approve the on-going work and to provide feedback.

* Feedback: we usually produce an approval document with an outline of the website and any login details required for viewing. We require feedback within the scheduled timeframe from one point of contact. If feedback is not received within 1 month of the initial approval email we will invoice for the full amount and put the job on hold, full payment will be required to complete the work.

* Completion: When the client agrees that the site meets the requirements an invoice for the final amount will be issued. Upon settlement of this invoice the site will be released for upload to the client’s server or leased web space from edot3.

* Access to digital properties (PDF’s, HTML Files, WordPress Templates, Animated Sliders, Video etc.) created by Edot3 will be given upon approval and upon receipt of full payment.

* On-going Maintenance: Any regular maintenance or search engine promotion activity is then agreed.


Graphic Design / Branding / Other Work:

* Files will be released in high resolution pdf format upon receipt of final payment.

*  Work can only begin upon acceptance of our estimate (online / email / in writing) and your full content. (If this is wavered and full content is not received by the agreed time then the job will be put on hold, invoiced for and will only be started again when the invoice is fully settled.)

* No work can be shown or sent for proofing until receipt of deposit.

* Feedback: A low resolution approval document will be sent for you to view the work and give your approval or feedback. We require feedback within the scheduled timeframe from one point of contact. If feedback is not received within 1 month of the initial approval email we will invoice for the full amount and put the job on hold, full payment will be required to carry on with and complete the work. If it is decided that the work is not required then an invoice will be sent for the time actually worked and this will need to be paid irrespective of the cancellation (We sell our time ONLY and are NOT creating a ‘product’ to purchase from us).

* Access to digital properties (PDF’s, HTML Files, WordPress Templates, Animated Sliders, Video etc.) created by Edot3 will be given upon approval and upon receipt of full payment.

* Original artwork files can be released for an extra fee.


SEO Strategy / Social Marketing Strategy / Content Marketing Strategy:

To commence with work on an agreed monthly strategy we require the first months payment upfront.

The consecutive payments must be payed by a recurring direct bank transfer on the same day each month.

To terminate any strategy we require one months notice, so there will be one more payment to make upon letting us know.

Access to any digital properties (blogs/domain names etc) will be given upon receipt of final payment. Any EDOT3 software used for promotion may be removed before the handover. The properties will remain live for a maximum of 2 months time, enough for them to be transferred/migrated to your own hosting/registrar.



Should edot3 waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit edot3 to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

edot3 reserves the right to change or modify any of these terms or conditions at any time.


Terms and Conditions

* 1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and edot3. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts these terms and conditions.

* 2. Intellectual Copyright: edot3 will hold intellectual copyright of any material, including any source code, created for the client until payment of the final invoice. At this time it will become the property of the client.

* 3. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. Edot3 recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client’s behalf we agree to transfer this domain name to the client immediately upon request and without a release charge.

* 4. Search Engine Promotion: edot3 are not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.

* 5. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

* 6. IMPORTANT! Failure to Provide Required Website Content: We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.

* This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start if you are not ready to do so.

* 7. Travel Time and Expenses: Travelling time to and from customer premises is not generally included in our estimate. edot3 reserve the right to make a charge for travelling time at our normal consultancy rates. Likewise edot3 reserve the right to charge for travelling expenses based on 45p per mile. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.)

* 8. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

* 9. Advance Payment: An advance of 30% is required before work can commence. After work commences this is non-refundable.

* 10. Payment terms: Payment is currently accepted by direct bank transfer (Preferred) or cheque / bankers draft in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £25.

* 11. Credit Card Payments: We do not at present accept credit card payments.

* 12. Payment: Payment of any balance will be due immediately upon presentation. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

* 13. Late Payment: Accounts that have not been settled within 1 month of our final reminder (Our standard payment term in 10 working days) will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

* 14. Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. edot3 is not responsible for future support. This can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated, usually through our own hosting packages.

* 15. Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will affect your website, and edot3 will endeavour to protect it from this as much as we can during its creation, but we cannot be held responsible for problems that develop on sites after we have handed them over to the client.

* 16. Disclaimer of Hosting liability: For web hosting service hereafter the Service.

* 16.1 You acknowledge that edot3 has no control over the information transmitted via the Service and that edot3 does not examine the use to which you put the Service or the nature of the information you are sending or receiving. Edot3 hereby excludes all liability of any kind for the transmission or reception of information of whatever nature.

* 16.2 Edot3 undertakes no liability whatsoever for the acts or omissions of other providers of telecommunication service or for faults in or failures of their apparatus.

* 16.3 Edot3 is not in any way liable in contract or otherwise for loss whether direct or indirect of business, revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any indirect or consequential loss whatsoever.

* 16.4 Edot3 makes no warranty as regards to its Services or equipment and will not be responsible for any damage allegedly suffered or claimed by you for any reason including but not limited to loss of data, wrong or non deliveries and Service interruptions.

* 16.5 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to subclause 16.6.

* 16.6 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

* 16.7 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.

* 16.8 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.

* 17. Disclaimer of liability for content: edot3 undertakes no liability whatsoever for the content of client’s websites. edot3 hereby excludes all liability of any kind for the publication of information of whatever nature on client’s websites.

Web Marketing / SEO /SEM

Please read these Web Marketing Terms carefully, as they set out our and your legal rights and obligations in relation to our web marketing services.

1.Definitions and interpretation

1.1                   In the Agreement:

“Affiliate” means a company, firm or individual that Controls, is Controlled by, or is under common Control with the relevant company, firm or individual;

“Agreement” means the agreement between the Company and the Customer incorporating these Web Marketing Terms and the Proposal, and any amendments to it from time to time;

“Business Day” means any week day, other than a bank or public holiday in England;

“Business Hours” means between 09:00 and 17:00 on a Business Day;

“Charges” means the amounts payable by the Customer to the Company under or in relation to the Agreement (including expenses), calculated in accordance with Clause 7;

“Company” means EDOT3 having its office at 63 Westgate Road, Newcastle upon Tyne. NE4 7ER

“Confidential Information” means:

(a)                   any information supplied (whether supplied in writing, orally or otherwise) by one party to the other party marked as “confidential”, described as “confidential” or reasonably understood to be confidential;

“Control” means the legal power to control (directly or indirectly) the management of an entity (and “Controlled” will be construed accordingly);

“Customer” means the customer for services under the Agreement as specified in the Proposal;

“Effective Date” means the date when the Company sends to the Customer its written confirmation that the Agreement is agreed, following the Customer’s acceptance of the Proposal and these Web Marketing Terms.

“Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of or problems with the internet or a part of the internet, hacker attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

“Rate” means the Company’s monthly fee as specified in the Proposal and as updated at any time after the end of the Minimum Term by the Company giving at least 30 days written notice of the update to the Customer;

“Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registered or unregistered, including any application or right of application for such rights (and the “intellectual property rights” referred to above include copyright and related rights, moral rights, database rights, confidential information, trade secrets, know-how, business names, trade names, domain names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);

“Minimum Term” means the period defined starting on the Effective Date;

“Personal Data” has the meaning given to it in the Data Protection Act 1998;

“Proposal” means the proposal document issued by the Company detailing the scope of the Services and other matters relating to the Agreement;

“Services” means marketing services relating to the Website, as detailed in Clause [3];

“Term” means the term of the Agreement;

“Website” means the website or websites specified in the Proposal; and

“Year” means a period of 365 days (or 366 days if there is a 29 February during the relevant period) starting on the contract start date or on any anniversary of contract start date.

1.2                   In the Agreement, a reference to a statute or statutory provision includes a reference to:

(a)                   that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and

(b)                   any subordinate legislation made under that statute or statutory provision.

1.3                   The Clause headings do not affect the interpretation of the Agreement.

1.4                   The ejusdem generis rule is not intended to be used in the interpretation of the Agreement; it follows that a general concept or category utilised in the Agreement will not be limited by any specific examples or instances utilised in relation to such a concept or category.


This agreement shall continue for a minimum of 12 months (the “Minimum Term”) from the Effective Date.

It shall continue for the Minimum Term and thereafter shall automatically renew for further 12 month terms (the “Renewal Term”) on the anniversary of the Effective Date until one party gives the other party written notice to terminate in accordance with clause [13].


3.1                   From contract start date, the Company will promote the Website; and promotion of the Website may include the provision of some or all of the following Services:

(a)                   modification of the Website (including adding, deleting and/or altering text, images, pages,  meta-tags, titles, mark-ups, style sheets, scripts, internal and external links and Website structure);

(b)                   paid and unpaid submission of the Website to search engines and directories;

(c)                   the creation and publication of material relating to the Website on other websites;

(d)                   drafting and issuing electronic press releases;

(e)                   link building;

(f)                    the arrangement of internet advertising including pay-per-click advertising, pay-per-view advertising, banner advertising, and other forms of paid internet advertising;

(g)                   the implementation and/or utilisation of affiliate marketing programmes;

(h)                   the management and operation of an email marketing programme; and/or

(i)                    other website promotion techniques whether known at the date of the Agreement or discovered or disseminated thereafter.

3.2                   At regular monthly intervals during the Term, the Company will provide the Customer with written reports about the Services provided in relation to the Website.

4.Customer Responsibilities

4.1                   The Customer will provide to the Company:

(a)                   the ability to access and make changes to the Website;

(b)                   assistance in determining appropriate keywords and keyword phrases which should be targeted using the Services;

(c)                   direct access to analytical data concerning the Website, such as data concerning referral sources, visitor activity, Website usage, conversion rates, and similar data; and

(d)                  all other co-operation, information and documentation reasonably required by the Company for the provision of the Services.

4.2                 The Customer will be responsible for procuring any third party co-operation reasonably required for the provision of the Services.

4.3                 The Customer will be responsible for obtaining suitable licences of third party software (such as email client software) which are required for the full use of the Services.


5.1                   The Customer must not use the Website:

(a)                   to host, store, send, relay or process any material; or

(b)                   for any purpose;

which is unlawful, illegal, fraudulent, or which breaches any applicable laws, regulations or legally binding codes, or infringes any third party rights, or may give rise to any form of legal action against the Company or the Customer or any third party.

5.2                 Without prejudice to the generality of Clause [10.1], the Customer warrants that any marketing list (including any email marketing list) provided by the Customer, or on behalf of the Customer, to the Company will have been collected and collated in accordance with all applicable laws and regulations, and that the use of any such list by the Company for the purposes of the Services [in accordance with the instructions of the Customer] will not:

(a)                   breach any applicable laws (including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003);

(b)                   infringe any third party’s legal rights; or

(c)                   give rise to any cause of action whether against the Company, the Customer, or any other person.]

5.3                   Where the Company reasonably suspects that there has been a breach of the provisions of this Clause [5], the Company may suspend any or all of the Services and/or the Customer’s access to any or all Services while it investigates the matter.

5.4                   Any breach by the Customer of this Clause [5] will be deemed to be a material breach of the Agreement.

5.5                   The Customer hereby indemnifies and undertakes to keep indemnified the Company against any and all liabilities, damages, losses, expenses and costs (including legal expenses and amounts paid in settlement of any claim or legal action) arising, directly or indirectly, out of any breach [or alleged breach] by the Customer of this Clause [5].

6.Intellectual Property Rights

6.1                   The Customer grants to the Company a non-exclusive licence to use the Website to the extent required for the Company to perform its obligations and exercise its rights under the Agreement.

6.2                   All Intellectual Property Rights in any works arising in connection with the performance of the Services by the Company will be the property of the Company.  Where the Company modifies the Website in the process of providing the Services, the Company hereby grants to the Customer a non-exclusive royalty-free licence to use such modifications in connection with the Website.

7.Charges and payment

7.1                   The Customer will pay to the Company the Charges in respect of the Services, which will be equal to:

(a)                   the monthly fee as outlined in the proposal; plus

(b)                   any expenses incurred by the Company in providing the Services (which expenses will be passed on at cost).

7.2                   The Company will ensure that the Charges in respect of the Services provided in any period do not exceed the monthly fee as outlined in the Proposal in respect of that period.

7.3                   The Company will issue invoices to the Customer in respect of Charges for the Services monthly in advance unless outlined otherwise in the contract terms.

7.4                   The Customer will pay the Charges to the Company within 30 days of the date of issue of an invoice issued in accordance with Clause [7.3].

7.5                   All Charges stated in or in relation to the Agreement are stated exclusive of VAT, unless the context requires otherwise.

7.6                   Charges must be paid by direct debit, bank transfer or by cheque (using such payment details as are notified by the Company to the Customer from time to time).

7.7                   If the Customer does not pay any amount properly due to the Company under or in connection with the Agreement, the Company may:

(a)                   charge the Customer interest on the overdue amount at the rate of 5% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily from the due date until the date of actual payment and be compounded quarterly); or

(b)                   claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

7.8                 The Company will:

(a)                   collect and collate evidence of all expenses;

(b)                   retain such records and evidence during the Term and for a period of 3 month following the end of the Term; and

(c)                   supply such records and evidence to the Customer within 30 Business Days following receipt of a written request to do so.


8.1                   The Customer warrants to the Company that it has the legal right and authority to enter into and perform its obligations under the Agreement.

8.2                   The Company warrants to the Customer:

(a)                   that it has the legal right and authority to enter into and perform its obligations under the Agreement; and

(b)                   that it will perform its obligations under the Agreement with reasonable care and skill.

8.3                   The Customer acknowledges that:

(a)                   search engine algorithms will change from time-to-time, which may affect the Website’s rankings in the search engine results pages, and the Company has no control over such changes;

(b)                   it can take many months for the Services to have any significant effects upon the ranking of a Website in the search engine results pages;

(c)                   web site promotion is an ongoing task and, should the Customer terminate the Agreement and/or stop promoting the Website, that would be likely to have a negative impact upon the effects of the Services;

(d)                   the Company will not be responsible for any alterations to the Website made by the Customer or any third party that reverse or effect changes made to the Website by the Company as part of the Services;

(e)                   the promotion of the Website may lead to higher traffic levels and bandwidth requirements for the Website, and the Customer will be responsible for arranging and paying for such requirements; and

(f)                    notwithstanding the Services, the Website’s search engine results page rankings and traffic levels may decrease as well as increase.

8.4                 The Company does not warrant that any particular results will be achieved through the Services.  Where the Company indicates specific targets that it will attempt to meet through the provision of the Services, such targets are not warranted and a failure to meet such targets will not be a breach of the Agreement.

8.5                   All of the parties liabilities and obligations in respect of the subject matter of the Agreement are expressly set out in the terms of the Agreement.  To the maximum extent permitted by applicable law, no other terms concerning the subject matter of the Agreement will be implied into the Agreement or any related contract.

9.Limitations and exclusions of liability

9.1                   Nothing in the Agreement will:

(a)                   limit or exclude the liability of a party for death or personal injury resulting from negligence;

(b)                   limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;

(c)                   limit any liability of a party in any way that is not permitted under applicable law; or

(d)                   exclude any liability of a party that may not be excluded under applicable law.

9.2                   The limitations and exclusions of liability set out in this Clause 9 and elsewhere in the Agreement:

(a)                   are subject to Clause 9.1;

(b)                   govern all liabilities arising under the Agreement or in relation to the subject matter of the Agreement, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty; and

(c)                   will limit and exclude the liability of the parties under the express indemnities set out the Agreement.

9.3                   The Company will not be liable in respect of any loss of profits, income, revenue, use, production or anticipated savings.

9.4                   The Company will not be liable for any loss of business, contracts or commercial opportunities.

9.5                   The Company will not be liable for any loss of or damage to goodwill or reputation.

9.6                   The Company will not be liable in respect of any loss or corruption of any data, database or software.

9.7                   The Company will not be liable in respect of any special, indirect or consequential loss or damage.

9.8                   The Company will not be liable for any losses arising out of a Force Majeure Event.

9.9                   Neither party’s liability in relation to any event or series of related events will not exceed the greater of:

(a)                   £1000.00; and

(b)                   the total amount paid or (if greater) payable by the Customer to the Company under the Agreement during the 12 month period immediately preceding the event or events giving rise to the claim.

9.10                 Neither party’s aggregate liability under the Agreement will not exceed the greater of:

(a)                   £1000.00; and

(b)                   the total amount paid or (if greater) payable by the Customer to the Company under the Agreement.

10.Data protection

10.1                 The Customer warrants that it has the legal right to disclose all Personal Data that it does in fact disclose to the Company under the Agreement, and that the processing of that Personal Data by the Company for the purposes of and in accordance with the terms of the Agreement will not breach any applicable laws (including the Data Protection Act 1998).

10.2                 The Company warrants that:

(a)                   it will act only on instructions from the Customer in relation to the processing of any Personal Data performed by the Company on behalf of the Customer; and

(b)                   it has in place appropriate security measures (both technical and organisational) against unlawful or unauthorised processing of Personal Data and against loss or corruption of Personal Data processed by the Company on behalf of the Customer.


11.1                 Each party will keep confidential the Confidential Information of the other party, and will not disclose that Confidential Information except as expressly permitted by this Clause 11.

11.2                 Each party will protect the confidentiality of the Confidential Information of the other party using at least reasonable security measures.

11.3                 The Confidential Information of a party may be disclosed by the other party to its employees and professional advisers, provided that each recipient is legally bound to protect the confidentiality of the Confidential Information.

11.4                 These obligations of confidentiality will not apply to Confidential Information that:

(a)                   has been published or is known to the public (other than as a result of a breach of the Agreement);

(b)                   is known to the receiving party, and can be shown by the receiving party to have been known to it, before disclosure by the other party; or

(c)                   is required to be disclosed by law, or by an order (binding upon the relevant party) of a competent governmental authority, regulatory body or stock exchange.


We reserve the right to use the company name and website address in promotional material unless a written request for confidentiality is provided by the customer.


13.1                 Either party may terminate the Agreement by giving at least 30 days written notice to the other party, after the Minimum Term. By providing written notice to the other party during the Renewal Term either party may elect to terminate this Agreement upon (but not before) expiry of the Renewal Term. For the avoidance of doubt, parties are entitled to give written notice to terminate the agreement at any time within the Minimum Term or any subsequent Renewal Term, however termination will not occur until the end of the relevant Minimum Term or Renewal Term.

13.2                 Either party may terminate the Agreement immediately by giving written notice to the other party if the other party:

(a)                   commits any material breach of any term of the Agreement, and:

(i)                    the breach is not remediable; or

(ii)                   the breach is remediable, but the other party fails to remedy the breach within 30 days of receipt of a written notice requiring it to do so; or

(b)                   persistently breaches the terms of the Agreement.

13.3                 Either party may terminate the Agreement immediately by giving written notice to the other party if:

(a)                   the other party:

(i)                    is dissolved;

(ii)                   ceases to conduct all (or substantially all) of its business;

(iii)                  is or becomes unable to pay its debts as they fall due;

(iv)                  is or becomes insolvent or is declared insolvent; or

(v)                   convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;

(b)                   an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;

(c)                   an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under the Agreement);

(d)                   (where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.

14.Effects of termination

14.1                 Upon termination all the provisions of the Agreement will cease to have effect, save that the following provisions of the Agreement will survive and continue to have effect (in accordance with their terms or otherwise indefinitely): Clauses 1, 5.5, 7.7, 9, 11, 14 and 15.3 to 15.12.

14.2                 Termination of the Agreement will not affect either party’s accrued rights (including accrued rights to be paid) as at the date of termination.

14.3                 If the Agreement is terminated under Clause 13.1, or by the Customer under Clause 13.2 or 13.3 (but not in any other case) the Customer will be entitled to a refund of any Charges paid by the Customer to the Company in respect of any Services which were to be performed after the date of effective termination, and will be released from any obligation to pay such Charges to the Company (such amount to be calculated by the Company using any reasonable methodology).

14.4                 Save as provided in Clause 14.3, the Customer will not be entitled to any refund of Charges on termination, and will not be released from any obligation to pay Charges to the Company.


15.1                 Any notice given under the Agreement must be in writing (whether or not described as “written notice” in the Agreement) and must be delivered personally, sent by pre-paid first class post or email, for the attention of the relevant person, and to the relevant address or email address given in the Proposal (or as notified by one party to the other in accordance with this Clause).

15.2                 A notice will be deemed to have been received at the relevant time set out below (or where such time is not within Business Hours, when Business Hours next begin after the relevant time set out below):

(a)                   where the notice is delivered personally, at the time of delivery;

(b)                   where the notice is sent by post, 48 hours after posting; and

(c)                   where the notice is sent by email, at the time of the transmission (providing the sending party retains written evidence of the transmission).

15.3                 No breach of any provision of the Agreement will be waived except with the express written consent of the party not in breach.

15.4                 If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect.  If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).

15.5                 Nothing in the Agreement will constitute a partnership, agency relationship or contract of employment between the parties.

15.6                 The Agreement may not be varied except by a written document signed by or on behalf of each of the parties.

15.7                 The company may freely assign their rights and obligations under the Agreement without the other party’s consent to any Affiliate of the assigning party or any successor to all or substantial part of the business of the assigning party from time to time.  Save as expressly provided in this Clause or elsewhere in the Agreement, neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise dispose of or deal in the Agreement or any rights or obligations under the Agreement.

15.8                 The Company may subcontract any of its obligations under the Agreement to any third party.

15.9                 Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange for the doing of) any things reasonably within that party’s power, which are necessary to enable the parties to exercise their rights and fulfil their obligations under the Agreement.

15.10               The Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party.  The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Agreement are not subject to the consent of any third party.

15.11               Subject to Clause 9.1:

(a)                   the Agreement will constitute the entire agreement between the parties in relation to the subject matter of the Agreement, and supersedes all previous agreements, arrangements and understandings between the parties in respect of that subject matter;

(b)                   neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into the Agreement; and

(c)                   neither party will have any liability other than pursuant to the express terms of the Agreement.

15.12               The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.